NY “Real Estate Safety: Protect Yourself and Your Clients” Questions only (no answers)
Answers will be revealed with proper subscription

1) Which of the following is NOT recommended at a first meeting with a prospect?
a. Make a copy of their driver’s license
b. Have them fill out an ID Form
c. Meet at the office and introduce them to a coworker
d. Meet them alone at a property showing

2) Which of the following is an ideal place for a first meeting with a new prospect that the agent does not know?
a. At a showing of an empty property
b. In the office, where there are other people working
c. In an empty parking lot where they can speak freely
d. At a coffee shop

3) Which of the following is NOT a tip for holding an open house?
a. Upon entering a house for the first time, check all rooms and determine several “escape” routes
b. Make sure that if you were to escape by the back door, you could escape from the backyard
c. Have all open house visitors sign in (ask for a full name, address, phone number, and e-mail)
d. Have an off-duty police officer stationed at the front door and frisk everyone entering the property

4) How many personal safety steps were mentioned in this chapter?
a. 3
b. 4
c. 17
d. 82

5) Which of the following is the best type of footwear for showing property?
a. High heels
b. Dress shoes that still enable you to run if you need to get away quickly
c. Flip flops
d. Running sneakers

6) According to the US Bureau of Labor Statistics, how many work related fatalities were recorded in 2017 for real estate salespersons and brokers?
a. 64
b. 0
c. 162,110
d. 2,456

7) Will a cell phone keep you safe during a showing?
a. Yes, if an agent is attacked they can call for help, which will likely arrive in time
b. Yes, cell phones can be dangerous weapons
c. Yes, a cell phone can defend against almost any attack
d. No, a cell phone may have some useful apps and speed dial, but it ultimately cannot keep a person safe

8) When is it appropriate to bring a second agent along to a showing?
a. Only at open houses
b. Only if there is an agent in training
c. Anytime
d. Never

9) What are some common things to ask a prospect when screening them for the first time?
a. All of the above
b. May I have your phone number?
c. May I have your home address?
d. May I copy your driver’s license?

10) How expensive are smart phone safety apps?
a. Many are free for basic functions
b. They start with monthly subscriptions around $20
c. Most have a one-time startup fee of around $99, then they are free
d. The apps all cost around $1.99

11) Which of the following is the most appropriate way to dress during a showing?
a. The sexier, the better
b. High heeled shoes
c. Expensive watches or jewelry
d. Clothing that is professional but easy to move around in

12) Where should a buyer walk in relation to the buyer’s agent?
a. Behind the agent
b. Next to the agent
c. Wherever they want to walk
d. In front of the agent

13) Is a cell phone all an agent needs to stay safe during a showing?
a. Yes, if 911 is on speed dial
b. Cell phones are useful to call for help, but will not fend off an attack
c. No, cell phones are not reliable enough to be of any use
d. Yes, a cell phone is an agent’s best defense

14) In which of the following ways can an agent share their daily itinerary with someone?
a. They can write it out and hand it to a person
b. They can leave an itinerary on their desk in the office
c. They can “share” their virtual calendar via a smartphone
d. All of the above

15) The National Association of REALTORS® compiled a list of 10 Tips for Holding a Safe Open House. Which of the following was NOT on that list?
a. Notify someone in your office, your answering service, a friend or a relative that you will be calling in every hour on the hour
b. Avoid attics, basements, and getting trapped in small rooms
c. When showing the house, always walk behind the prospect
d. Have armed guards stationed around the property

16) Which of the following follow up safety courses are recommended?
a. Self-defense from a karate studio
b. Motorcycle safety from your local Department of Motor Vehicles
c. Semi-automatic weapons training
d. Bomb shelter maintenance

17) When is a Distress Code useful?
a. Situations where an agent feels uncomfortable and wants to put another agent on alert
b. Situations where an agent would like another agent present for safety reasons
c. Situations where an agent needs help from the police but does not want to let a suspect know they have alerted another person
d. All of the above

18) What is a reasonable request of a new prospect during the first meeting?
a. Ask to copy their driver’s license
b. Ask for their birth certificate
c. Ask for their Social Security card
d. Ask to speak to their parents

19) Where is the best place to keep a purse or bulky wallet?
a. With the agent at all times
b. Left in the front seat of a car
c. Locked in the car’s trunk or left at home
d. Left on the counter after walking into a property

20) When should an agent drive a consumer to property showings?
a. Always, this is a standard of practice
b. Never, the risk is too great
c. If the consumer is well known by the agent and the vehicle has sufficient liability insurance
d. Normally a consumer would drive the agent around

21) Is it possible to share a calendar that is stored on a smartphone?
a. Yes, most smartphones have a share option within their calendar settings
b. Yes, these calendars tend to be public, so anyone can see anyone else’s calendar at anytime
c. No, only the account holder can see the calendar (but they can see it on all devices they log into)
d. No, these calendars can only be viewed on the smartphone

22) Which of the following would be a recommended way to market yourself?
a. Post provocative photos
b. Advertise with photos of your children
c. Include your home address in advertising
d. Keep marketing materials professional and not too personal

23) Why would an agent want to let a buyer go first when viewing a property?
a. The agent wants to make sure that the buyer does not block an exit
b. To show that the agent can order anyone around
c. Agents should always go first
d. It doesn’t matter who goes first

24) Which of the following is a smart phone safety app that was mentioned in this course?
a. Stop attack
b. Attack Backer
c. bSafe
d. SafeT

25) Which spaces should agents avoid when showing a property alone?
a. Attics
b. Basements
c. Walk-in closets
d. All of the above
26) Which of the following is NOT one of the recommended personal agent safety steps listed in this course?
a. Wear Appropriate Clothing
b. Carry a Cell Phone
c. Carry multiple firearms
d. Have a Distress Code

27) How does the National Association of REALTORS® feel about requesting that prospects fill out an ID form prior to showing property?
a. They feel that it is an invasion of privacy and should not be done
b. They recommend against it for liability reasons
c. They require all REALTORS® mandate an ID form prior to letting any prospect view a property
d. They recommend an ID Form and provide a template for offices to use

28) What kinds of words make good Distress Codes?
a. Words that are commonly used, like “the,” “are,” and “yes”
b. Words that do not come up in everyday conversation, such as distant cities
c. Words in a completely different language
d. Nonsense words

29) Based on what you now know about safety precautions to mitigate the spread of COVID-19, which of the following would you NOT consider doing in your brokerage office?
a. clean and disinfect commonly-touched surfaces in the office
b. drive clients to live showings
c. encourage staff members who are feeling ill to stay at home
d. use virtual technology to conduct business remotely

30) How many days after exposure can COVID-19 symptoms appear?
a. 1-2 days
b. 2-14 days
c. 3-7 days
d. 5-7 days

31) Which trend has increased exponentially as a result of COVID-19?
a. Open houses
b. Physical home showings
c. Virtual home tours
d. Helicopter home tours

32) Brokers should follow _________ guidelines and shelter-in-place orders regarding the closure of essential businesses and whether real estate is considered an essential business.
a. CDC
b. NAR
c. state and local
d. WHO

33) The trend toward virtual home tours has increased exponentially with COVID-19, including all of the following EXCEPT
a. 3D home tours.
b. live video walkthroughs.
c. open houses.
d. pre-recorded video tours.

34) Digital closing allows for the electronic execution of many closing documents using all of these methods EXCEPT
a. electronic signatures.
b. e-recordation.
c. notary in-person.
d. remote online notarization.

35) For live showings, be sure to check with _______ to discuss how you will adhere to public health safety guidelines as well as any guidelines they expect you to follow.
a. buyers
b. other agents
c. sellers
d. your broker

36) Which of the following is NOT one of the CDC-recommended ways to mitigate the spread of COVID-19?
a. attending large gatherings
b. frequent handwashing
c. practicing social distancing
d. wearing a face-covering in public

37) Businesses that were deemed as an essential service and allowed to remain open during the quarantine including all of the following EXCEPT
a. barbershops.
b. doctors’ offices.
c. gas stations.
d. grocery stores.

38) When resuming onsite work at a brokerage office, which of the following is NOT one of the CDC- recommend precautions to protect yourself and others from the spread of COVID-19?
a. avoid touching your eyes, nose, and mouth
b. cover your mouth and nose with your bent elbow or tissue when you cough or sneeze
c. go to work even if you exhibit COVID-19 symptoms to avoid being fired
d. wash your hands often for 20 seconds with soap and water or use an alcohol-based hand sanitizer

39) Which of the following aims to prevent computer viruses from reaching a computer in the first place?
a. Anti-virus software
b. A firewall
c. The cloud
d. Digital encryption

40) What is a Hacker?
a. Code that can infect a computer, causing it to crash
b. A software package that breaks up cyber attacks
c. A person who gains unauthorized access to digital information
d. A system that prevents unauthorized access to a computer

41) Are cookies safe to have on a computer?
a. Yes, always
b. Usually Yes
c. Generally, No
d. Never

42) What is Piggybacking?
a. Using a friend’s user ID and password in order to use a fee for service website
b. Using an unsecured internet connection without the owner’s consent
c. Sending a virus as an attachment to an email
d. A special kind of cookie that follows an internet user around an entire browsing session

43) Encrypted Communication prevents hackers from accessing emailed documents
a. True: encryption is like a firewall that follows the document to its destination
b. False: a hacker can see the file, but it will extremely difficult to read it
c. True: encryption requires a strong password in order to view a file
d. False: encryption is an obsolete technology

44) Is Piggybacking potentially harmful to the individual who owns the account being piggybacked?
a. No, it is annoying, but not harmful
b. Yes, the account owner may be liable for illegal acts, such as downloading child pornography
c. No, piggybacking can actually boost browsing speed for the account owner
d. Yes, piggybacking can result in back pain
45) You answered incorrectly

46) What is a “cookie”?
a. An image on a website that attracts users to click on it.
b. A text file that originates from a website which contains personal information about the visitor so that the website can be personalized for that user.
c. A set up code that gives a computer temporary extra speed (like a sugar rush).
d. A cookie is a person who writes code to hack into major web servers.

47) What is the best way to delete client files that are stored on a computer?
a. Simply delete the files
b. Delete the files, then empty the “Trash” or “Recycle Bin”
c. There is rarely any need to delete old client files
d. Use software designed to completely erase the files

48) What is the best way to completely delete a file from a computer?
a. Simply deleting works well.
b. Empty “Trash” or “Recycle Bins” weekly.
c. Run defragmentation programs.
d. Digitally shred files with special software.

49) Which of the following is the safest form of transmitting information?
a. Cookies
b. Phishing
c. Piggybacking
d. Encrypted communications

50) Which of the following is the act of obtaining key information from an individual for the purpose of using their credit to make purchases or steal money.
a. Identity theft
b. Validation
c. Encryption
d. Piggy backing

51) Which of the following are usually considered safe to have on a computer?
a. Cookies
b. Worms
c. Trojans
d. Malware

52) Which of the following is the process of sending out emails that appear to come from a legitimate source, that ask for account information?
a. Hacking
b. Phishing
c. Firewall
d. Trojans

53) What does HTTPS stand for?
a. Hypertext Transfer Protocol Secure
b. Holistic Type Text Procedure Score
c. Hard-drive Terminal Tamper Proof Software
d. Hot Terabyte Tabulated Protocol Systems

54) Piggybacking is best described as ________.
a. Using an unsecured internet connection without the owner’s consent.
b. The way viruses are transmitted from computer to computer.
c. The ads found on popular websites are said to be piggybacking.
d. Finding a fun site that includes free games.

55) All of the following are considered viruses EXCEPT:
a. Worms
b. Trojans
c. Malware
d. Cookies

56) Which of the following is considered a “cookie”?
a. Spyware
b. Adware
c. Tracking Cookie
d. All of the above

57) Which of the following parties to a transaction should strive to use secure networks at all times – especially when transmitting transaction related documents?
a. The buyer
b. The seller
c. The real estate licensees
d. All of the above

58) Malware includes which of the following?
a. viruses
b. worms
c. trojans
d. All of the answers shown are correct

59) Which of the following uses cyphertext?
a. Encryption
b. Firewalls
c. Malware
d. Trojans

60) How can documents be reliably deleted from a computer?
a. Delete all files
b. Empty “Trash” or “Recycle Bins” frequently
c. Conduct a Disk Sweep after each transaction is complete
d. Digitally shred files with special software

61) How can a person tell if they are using a Secure Network to send and receive emails?
a. All home internet systems are secure
b. All business internet systems are secure
c. When logging on to a network, users are asked for a password
d. If the door to the building is locked, then the system is secure

62) What is the term used if access to information may be granted with very little or no authentication?
a. Data exposure
b. Information breach
c. Identity theft
d. Encryption

63) If a real estate licensee wanted to email a document that contains sensitive information, which location would likely have the most secure network?
a. A home or business with a secure internet connection
b. A coffee shop that offers free WIFI
c. A public library
d. An international airport

64) Which of the following items should NOT be left out in plain sight?
a. Jewelry
b. Cash
c. Bank statements
d. All of the above

65) When should a seller start to think about the safety of their home and possessions?
a. When pictures are taken of the property
b. At the first showing
c. When buyers come back for a second showing
d. Sellers do not need to worry about safety; the licensee ensures the home and possessions will be kept safe

66) How much jewelry was stolen in the highlighted article from the Huffington Post?
a. $10,000 worth
b. $1,000 worth
c. $42,000 worth
d. $162,000 worth

67) The fiduciary duties that are owed to a real estate client in most states under an agency agreement are abbreviated as COLD AC. What does this stand for?
a. Competence, Occupation, Larceny, Delivery, Ability, and Confidence
b. Care, Obedience, Loyalty, Disclosure, Accounting, and Confidentiality
c. Confidence, Organization, Loans, Discovery, Advocacy, and Calculations
d. Counter-offers, Offers, Liability, Delivery, Advice, and Clients

68) Which of the following were suggested to be secured while a home is on the market?
a. Briefcases
b. Purses
c. Computer bags
d. All the above

69) If a buyer is working with another licensee, what information should you ask the licensee for?
a. Buyer’s occupation
b. Buyer/agent relationship (is there an agency agreement in place?)
c. Buyer’s income
d. Licensee’s certification

70) A potential buyer calls you to make an appointment to view one of your listings. Something about this buyer makes you feel uneasy. The buyer is aggressive and you feel like there is something not quite right. Are you required to show the listing to this buyer?
a. Yes, you must show the listing to any and all potential buyers, as a duty to your seller
b. No, part of your fiduciary duties to your seller client is to care for them; if a potential buyer does not pass your screening process, then you have a duty to protect your seller and their home
c. Yes, you should never let your personal feelings stop you from conducting a showing
d. None of the above

71) Should social security cards and passports be moved to a secure location during showings?
a. No, these documents are useless to anyone but their owners
b. Yes, these documents can enable identity theft
c. No, these documents are easy to de-activate and replace
d. No, the risk of them being lost is too great

72) Which of the following are vulnerable to theft and could ultimately lead to financial loss?
a. Cash
b. Checks
c. Bank statements
d. All of the above

73) If a seller owns guns, where should they be stored when their home is on the market?
a. Wherever they are normally stored, buyers know not to touch anything
b. They should be secured in a locked gun safe, or moved off-site to a secure location
c. They should be hidden in the back of a closet
d. They should be placed out of sight (i.e., under beds, in dresser drawers, etc.)
74) Should medications be removed from the home prior to showing?
a. Yes, medications that are not needed on a daily basis should be secured
b. Yes, but only the most valuable medications
c. No, buyers rarely open closed medicine cabinets
d. No, buyers will likely be concerned with side effects if they steal medications for personal consumption
75)
Which of the following items are vulnerable to theft during real estate showings?
a. Jewelry
b. Medications
c. Personal documents
d. All of the above

76) You are working with a seller who has a beautiful (and expensive) jewelry collection. Where are some good places to stash jewelry during a showing?
a. If jewelry is in a closed box, that is enough
b. A safe deposit box at a bank or a trusted family member’s house are good options
c. Putting jewelry in a dresser drawer is sufficient
d. No need to stash the jewelry, the listing agent should be with every buyer at all times

77) Which sign rider is often used to protect sellers from unscrupulous visitors who may request a private showing?
a. Under Contract
b. Do Not Inquire Within
c. Sale Pending
d. Do Not Disturb

78) Where should medications be stored during a showing?
a. In the medicine cabinet
b. In a linen closet
c. Medications are rarely stolen, so they do not have to be hidden
d. Medications should be taken off-site if possible

79) Why is it important to counsel sellers about protecting their valuables?
a. Because not all buyers, even pre-screened buyers, are completely honest or scrupulous
b. Because there are people who pose as buyers to gain access to a home for criminal purposes
c. Both A and B
d. None of the above

80) Where should jewelry be stored during a showing?
a. On display, to highlight that the home as a high-class property!
b. The freezer is a great place to hide jewelry
c. In a dresser drawer – as long as it is out of sight
d. In a safe deposit box at a local bank

81) Should a seller be encouraged to show their home without the aid of their real estate agent?
a. Yes, sellers should do whatever needs to be done to sell their property
b. Yes, sellers know the property best and can explain many details that the listing agent cannot.
c. No, having a real estate licensee represent the seller adds an extra layer of protection to the seller
d. None of the above

82) If storing guns in a storage facility, what are some features to look for?
a. A climate controlled storage unit
b. A storage facility with on-site management
c. A storage facility with video surveillance
d. All of the above

83) What is the most important reason that breakables should be secured prior to a showing?
a. They are valuable for reselling purposes
b. They make the property look cluttered
c. They distract the buyer from envisioning himself in the home
d. They are vulnerable to being broken by a clumsy buyer

84) Should a seller be concerned with leaving bank statements or bills on the kitchen counter?
a. No, these documents are common so potential buyers likely won’t focus on them
b. Yes, these documents contain information that can be used for theft
c. Yes, potential buyers can see how much money or credit a seller has
d. No, the licensee should keep potential buyers from obtaining any information

85) If another real estate licensee requests a showing of one of your listings, is it appropriate to ask him or her for information about the buyer?
a. Yes, you have a duty to protect your seller client; you may require the buyer agent to provide you with the name and the agency relationship they have with the buyer
b. No, the buyer’s agent cannot violate his/her fiduciary duty to his/her buyer client
c. Yes, as the seller’s agent, you can demand to know the buyer’s name, address, amount they have been pre-approved for financing, their marital status, and their place of employment
d. No, you may only ask for information from people with whom you have an agency agreement

86) Which of the following is NOT a concern when thinking about items to secure prior to showing a real estate listing?
a. Jewelry
b. Medications
c. Sentimental items that have no market value, but are fragile
d. All of the above would need to be secured

87) Should family photos be used as a means to convey a warm, lived-in environment?
a. Maybe, it depends on the type of photo
b. Yes, family photos can be an effective way to appeal to buyers with existing families
c. No, photos can make a sale more difficult because buyers often want to envision themselves in the home
d. None of the above

88) Where should spare keys be kept when a home is being shown?
a. Under the front doormat
b. Off-site
c. In a junk drawer
d. On a hook in the kitchen

89) What is a common objection used by insincere buyers when a licensee requests screening information?
a. “I don’t like working with agents”
b. “I don’t have time to meet prior to showing”
c. “I have never had to fill out an identity form”
d. All of the above

90) A seller heard that, when staging a house, displaying portable electronics such as iPads and laptops will give the home a modern appeal. How should you advise the seller?
a. Agree that it is a good strategy and feature these items in highly visible areas
b. Suggest that the seller display laptops but not smaller electronic devices
c. Suggest displaying portable electronics only in rooms that are commonly occupied
d. Advise the seller to lock up any portable devices so they cannot be stolen

91) Having personal photos on display when a home is on the market is:
a. A good idea to make the house feel “homey”
b. A good idea if they are tasteful
c. A bad idea, especially if the photos include women and children
d. A bad idea, the buyers will assume the photos stay with the property after the sale

92) Which of the following lock boxes keep track of the agents who enter (and the date and time of entry)?
a. Supra System
b. Combination lock
c. bSafe
d. All of the above

93) Which of the following was NOT recommended for sellers of a vacant home?
a. If possible, take pictures of the home before furniture is moved out
b. Ask a neighbor to park their car in the driveway
c. Have the Post Office hold or forward mail
d. Find tenants to rent the home until it sells

94) How many days does a typical homeowners’ insurance policy cover a vacant home?
a. 30 days
b. However long the premiums are kept up to date
c. 1 year
d. 6 months

95) When hosting an open house:
a. It is a good idea to host with a team of real estate licensees so that an agent can be positioned on each floor to answer questions and keep an eye on the property
b. It is a bad idea to host with a team of licensees, this could intimidate potential buyers
c. The agent should wait outside so the buyers feel more free to look at the home without interference
d. Asking for buyers to sign in is an invasion of their privacy

96) What is one of the most important ways to keep a home and its possessions safe during and after a showing?
a. Accompany the buyer during the showing
b. Ask neighbors to record the license plate numbers of all visitors
c. Get the police to do period patrols in the neighborhood
d. Keep a watch dog on the property

97) What is a common scam that occurs with vacant homes?
a. A thief can advertise the home for rent and illegally collect deposits on it
b. Entrepreneurs can start businesses in the vacant homes without the seller knowing
c. Farmers can start farming the lot of a vacant home
d. Towns can use vacant homes for external storage of town documents

98) What are common worries associated with vacant homes?
a. There is nothing to worry about if an owner has moved out with all of their personal property
b. There are still items that may be stolen from vacant homes such as copper pipes, appliances, lighting fixtures, and fireplace inserts
c. Vacant homes are rarely on the market, so there is little to worry about
d. Vacant homes tend to sell fast, so there are little to no worries

99) What is the best way to keep a home secure?
a. The brokerage holds a key for buyers’ agents
b. Having the seller hide valuable items
c. Having a sales team present when showing
d. Keeping the key under a flowerpot

NY Real Estate Safety: Protect Yourself and Your Clients

100) Which of the following describes a type of fraud that criminals can commit using a vacant home?
a. Replacement of a For Sale sign with a sign from an unlicensed brokerage.
b. Opening a new credit card account using the vacant property address
c. Listing the property for rent through online classified ads
d. None of the above

101) If buyers want to know if there is hardwood under carpeting, a real estate licensee should:
a. Suggest that they pull up the carpeting and see for themselves
b. Pull up the carpeting because they have more experience doing so
c. Ask the sellers if they know of hardwood under the carpeting
d. Assume there is no hardwood

102) In what way(s) does a Supra lock box provide home security for listings?
a. It can be unlocked from a brokerage office
b. It collects data on who enters a home and when
c. It releases a warning sound when someone attempts to physically remove the lock box without authorization
d. None of the above

103) Which of the following frequently shows up to a residential open house?
a. Buyers
b. Nosey neighbors
c. Potential thieves
d. All of the above

104) Where should pets be kept during a showing?
a. They should be kept in one room away from buyers
b. They should be left to wander around the property as they normally do
c. It depends on the pet; consult with sellers
d. They should be locked up in a crate or outdoor run

105) What are good suggestions to protect real estate property and belongings in a vacant home that is listed for sale?
a. Ask a neighbor to park their car in the driveway
b. All of the above
c. Put a lamp on a timer so it will turn on and off as if someone is still living in the home
d. Have the post office hold or forward mail and check the mailbox and front steps regularly for mail and flyers

106) If a combination lock box does not keep track of who and when a property is viewed, why would an agent want to use one?
a. They do not have a regular fee associated with them
b. Agents that do not participate in the Supra System can use them
c. They are convenient
d. All of the above

107) What popular social media site provides information about rental scams to homeowners?
a. Facebook
b. Craig’s List
c. Twitter
d. LinkedIn

108) Before an open house is held, what can a licensee do to reduce risks and protect the seller?
a. Introduce yourself to neighbors and let them know an open house will be hosted
b. Hang multiple signs around the neighborhood
c. Contact buyers’ agents to announce the event
d. Take photos of all valuables in the house

109) In what situation is it especially important to make sure that more than one licensee is present when showing a home?
a. When the home has no close neighbors
b. When the seller is away on vacation
c. When the buyer is unfamiliar to the licensee
d. All of the above

110) Where are vacant home scams frequently found, as mentioned in this chapter?
a. Facebook
b. Craig’s List
c. Twitter
d. LinkedIn

111) Can adjusting the heat or AC make a difference when showing a home?
a. Yes, comfortable room temperatures can make buyers feel better about a home
b. Maybe, it depends on what U.S. region the property is located
c. No, buyers are not impacted by the temperature at the time they visit the home
d. No, buyers will likely adjust the temperature to their own comfort level anyway

112) How can a homeowner insure against theft when their home is vacant for an extended period of time?
a. Vacant home insurance
b. Regular homeowner’s insurance
c. Liability insurance
d. No-fault insurance

113) Why would a new owner want to change the locks on their new home?
a. Previous owners may still have a key copy
b. Neighbors may have a key copy
c. Past contractors may have a key copy
d. All the above

114) When an agent offers to drive a buyer around, what is a good suggestion for a place to meet and leave the buyer’s car?
a. In a well-lit area
b. In a safe neighborhood
c. In a parking lot where the car is not likely to be damaged by a shopping cart
d. All of the above

115) Should a buyer agent answer technical questions related to a real estate transaction?
a. Yes, the buyer agent should gather available information and share it with the buyer
b. No, the buyer agent should refer the buyer to an expert
c. Yes, the buyer agent is required by law to provide technical information
d. No, the buyer agent should avoid responding to any technical questions

116) If an antique home is on a public sewer line, is it worthwhile to have a sewage inspection?
a. No, the town or city is responsible for the sewage line
b. Ask the local municipality if the homeowner is responsible for the sewage line between the home and the street; this may be a valuable inspection
c. No, sewage systems were designed to last an eternity; there are no problems with them
d. None of the above

117) Which relationship requires the real estate agent to keep the buyer safe?
a. Buyer agency
b. Facilitation/Transaction agency
c. Seller agency
d. None of the above

118) Which disclosure is federally mandated?
a. Radon
b. Water systems
c. Lead paint
d. Sewage disposal

119) Can a property’s past home insurance claims pose a risk to buyers?
a. No, only the owners of the policy would suffer from denial of coverage if they made an insurance claim
b. Yes, there is now a national database that has a history report on past insurance claims
c. No, once a claim is “adjusted” it is like it never happened
d. Yes, the new owners could be held liable for false claims of past owners

120) Which fiduciary duty that is required of seller agents does not apply to buyer agents?
a. Loyalty
b. Disclosure
c. Confidentiality
d. None of the above

121) How could being pre-approved for financing help protect a buyer’s interests?
a. It wouldn’t; sellers know that pre-approved buyers have been shopping around for so long that they will not likely find anything that is “good enough”
b. Being pre-approved for financing has no impact on a buyer’s interests
c. Being pre-approved can actually hurt the buyers because the sellers automatically know how much they can afford
d. Having financing pre-approved can protect buyers from falling in love with a home they cannot afford or losing a home to a more prepared buyer

122) A home inspection is a good way of protecting a buyer’s interests in which type of property?
a. An older home
b. A condominium
c. A new construction
d. All of the above

123) The EPA suggests taking action if the radon levels in a home exceed:
a. 4 pCi/L
b. 40 pCi/L
c. 100 pCi/L
d. 400 pCi/L

124) Is it a good idea to recommend a home inspection?
a. Only for older construction homes
b. Yes, when the buyer needs financing
c. Yes, in the case of previous insurance claims
d. It is always a good idea to recommend a home inspection

125) Why is vehicle liability coverage important for a real estate licensee to have?
a. It covers people who may be injured in an accident
b. Liability insurance is not necessary if the agent has collision insurance
c. Liability insurance would cover the buyer’s car if it was damaged while the buyer was away looking at homes with the licensee
d. Liability insurance on the car would protect the buyer and the agent during the entire transaction, not just when they are in the car

126) According to a fact sheet produced by Colorado State University, how many homes built before 1978 are estimated to contain lead paint?
a. 10%
b. 20%
c. 50%
d. 75%

127) Could a buyer’s earnest money deposit be at risk in a real estate transaction?
a. No, that money always legally belongs to the buyers
b. Yes, if the buyers breach the contract, or if the transaction falls apart for other reasons, their deposit may become liquidated damages
c. The money is not at risk because it becomes property of the seller upon making the offer
d. A real estate brokerage could take the money if they feel the commission was not large enough

128) Real estate licensees are experts in:
a. Home inspection
b. Real estate law
c. Title insurance
d. None of the above
129) How does pre-approved financing protect a buyer?
a. It prevents the buyer from falling in love with a property out of his/her price range
b. It provides protection from losing a home to another buyer with the same offer who has a commitment letter from a lender
c. It reduces the risk of losing earnest money if financing cannot be completed before the contract deadline
d. All of the above
130) What is the primary benefit for a buyer to enter an agency relationship with a licensee?
a. Price negotiation
b. Advanced showings
c. Sharing personal information
d. Added layer of safety and protection
131) Which of the following should the buyer-agent recommend that the buyer do when closing the purchase?
a. Review the Preliminary Title Report from the title insurance company
b. Change the locks immediately after the close
c. Record the deed at the county courthouse immediately after the close
d. Review the Preliminary Title Report from the title insurance company AND change the locks after the close
132) What is radon?
a. An insulation material used before 1978
b. A type of air conditioning coolant
c. A radioactive gas that results from the breakdown material commonly found in soil and rocks
d. A natural fungus that is found in damp areas where there is improper ventilation
133) Why are disclosures important for protecting buyers?
a. They provide helpful information for the buyer to set an offer price
b. They protect a buyer against unknowingly putting their health at risk
c. They help a buyer determine what inspections may be necessary
d. All of the above
134) What was suggested in this chapter as a good way to keep buyers safe during a showing?
a. Lock the doors after entering the building
b. Make sure all doors and windows are open so there is egress from every room
c. Have a police car parked outside the property during the showing
d. Make sure the neighbors are outside, on patrol during a showing
135) When asked about current market conditions, how should a buyer-agent represent the value of a listing?
a. Say nothing; the licensee should not advise the buyer about market conditions
b. Show examples of recent comparable sales
c. Subtract the broker fee from the listing price to get the net price
d. Explain that the value is what the buyer is willing to pay
136) In which scenario is the buyer most likely at risk for losing their earnest money deposit?
a. If there is a home inspection contingency and the home inspection turns up a significant structural defect that was not previously disclosed
b. If there is an availability of insurance contingency and the buyer cannot obtain a homeowner’s insurance policy for the subject property
c. If the buyer becomes frustrated with the transaction and decides to break the contract after both sides have signed a contract for purchase and sale
d. If there is a financing contingency and the buyer cannot obtain the required financing for the subject property
137) A buyer asks her licensee if Title Insurance is worth the expense. What should the licensee say?
a. No, it is so rare that a buyer would need title insurance; it isn’t worth the money
b. Yes, always get title insurance
c. Yes, but talk to the title company to discuss any concerns
d. No, if the property seller is still alive and there is no estate to settle with questions of undisclosed heirs
138) If a buyer calls a listing agent to view the property the agent has just listed, they are at risk because:
a. The listing agent represents the seller; they can use personal information divulged by the buyer to help the sellers in the transaction
b. The listing agent can bind the buyers into a contract without their knowledge
c. There is no risk because the listing agent would have to put the interests of the buyer ahead of the interests of the seller
d. The listing agent can require the buyer to pay their full pre-approved amount for the home
139) Which real estate licensee discloses material defects to the buyer?
a. Only the buyer agent
b. Only the seller agent
c. Home inspector
d. Both the buyer and seller agents
140) A newly-constructed home that has been inspected by a municipal building code inspector should require no testing or home inspection prior to the purchase of the home. Is this true?
a. No, issues such as radon levels or microbial contaminants are not checked by building code inspectors
b. Yes, with new materials and fresh landscaping, the home should be safe
c. No, new construction is always perfect
d. Yes, the builder typically orders tests prior to putting the home up for sale
141) Which of the following is the only federally mandated residential property disclosure?
a. Asbestos
b. Water supply systems
c. Sewage disposal systems
d. Lead hazards
142) What is the second leading cause of lung cancer in the United States?
a. Lead paint
b. Radon
c. Air pollution
d. Carbon monoxide
143) A buyer asks their buyer-agent if add-on tests are worth the expense. How should the licensee respond?
a. Tell the buyer no, tests for radon or heavy metals are unnecessary because their impacts are relatively minor
b. Tell the buyer yes, if a test is important enough to be listed on the contract it should be ordered
c. Tell the buyer maybe the test is worth the expense if there is a specific common problem, such as lead paint in pre-1970 homes
d. Recommend that the buyer consult with an expert qualified to recommend any testing

144) —f—
145) Why should breakable items be removed prior to a showing?
a. These items can make it difficult for potential buyers to envision themselves in the home
b. Breakable items do not need to be removed prior to a showing
c. These items can reveal a weakness that can be exploited during negotiations
d. These items can be broken by clumsy buyers or their children

146) Why would a listing agent want to be present during a showing?
a. To make sure the property is locked after the buyers leave
b. To make sure the lights are turned off when the buyers leave
c. To ensure the heat or AC is left the way it was found
d. All of the above

147) In 2012, there was an abundance of rental scams in what U.S. city?
a. Philadelphia, Pennsylvania
b. Baltimore, Maryland
c. Sarasota, Florida
d. Reno, Nevada

148) What is a disadvantage to using the Supra lock box system?
a. Not all licensees subscribe to the service
b. Not all keys fit the lock box
c. Selling agents cannot determine when a viewer entered the home
d. Combinations can be easily revealed

149) What can happen if a vacant home is not closely monitored by the seller or licensee?
a. An unethical person can show the home as a rental and collect deposits, rents, and fees
b. A neighbor can annex the property
c. A buyer can close a mortgage loan without the seller’s knowledge
d. Another seller agent could list the property for sale

150) What is the ideal way for a licensee to keep a listed home secure during a showing?
a. Buy a security system
b. Have a sales team present to show the property
c. Have police patrol the neighborhood
d. Bring a weapon to the showing

151) The best way to completely delete a file from a computer is to __________.
a. empty “Trash” or “Recycle Bins” weekly
b. digitally shred files with special software.
c. run defragmentation programs
d. simply press delete

152) How long do most homeowners’ insurance policies provide protection after a home is vacated?
a. 30 days
b. 60 days
c. 90 days
d. 120 days

153) Piggybacking ___________ .
a. can actually boost browsing speed for the account owner
b. is potentially harmful to the individual who owns the account being piggybacked as they may be liable for illegal acts, such as downloading child pornography.
c. is annoying, but not harmful
d. can result in back pain

154) In what way can a seller protect himself/herself in the event fixtures or appliances are stolen from a vacant home?
a. Purchase vacant home insurance
b. Place bars on the windows
c. Request police patrols in the neighborhood
d. Install a dog bark alarm near the front door

155) What type of protection should a licensee advise a seller to check prior to showing the listing?
a. Property show protection
b. Liability insurance
c. Auto protection
d. None of the above

156) Is it okay for spare keys to be left on a hook or in a “junk drawer” when showing a home?
a. No, they clutter the home’s appearance
b. No, they can easily be stolen
c. Yes, they provide a “homey” appeal
d. Yes, if they are clearly labeled.

157) In the interest of safety, if a home is likely to be vacant when it is listed, when should photos be taken?
a. While the home is still furnished, so it won’t appear to the casual observer to be vacant
b. As soon as the home is empty; buyers can imagine themselves in a home better if it is unfurnished
c. When it is empty; buyers will likely assume the furniture comes with the home otherwise
d. Once the home is empty and thoroughly cleaned, so it shows like new

158) Why is it a good idea for a licensee to introduce himself/herself to the neighbors prior to a showing?
a. Neighbors could help identify a thief
b. Thieves could be deterred if it is obvious that neighbors are watching the property
c. It could provide an opportunity to market the listing
d. All of the above

159) How can getting a buyer pre-approved for financing protect their interests?
a. This would prevent them from viewing properties outside of their price range – and falling in love with something they cannot afford
b. This would make their offer stronger in the eyes of the seller, reducing the risk that they might lose a property to a more qualified buyer
c. This would help protect a buyer’s earnest money deposit from being forfeited if they cannot get their financing approved by a stated deadline
d. All of the above

160) Most lenders require what type of insurance that is paid in a one-time payment?
a. Homeowners’ insurance
b. Renters’ insurance
c. Title insurance
d. Mortgage insurance

161) Which of the following should not be carried without proper training?
a. A knife
b. A gun
c. All of the above
d. Pepper spray

162) Why is it unsafe to display family photos during a showing?
a. Photos are often stolen from homes
b. Photos give the home a cluttered look
c. Buyers don’t want to see who lives there
d. Photos with children or young women provide a target for predators

163) Which of the following was NOT included in the list of valuables that should be secured prior to a showing?
a. Jewelry
b. Medications
c. Guns and ammunition
d. Area rugs

164) Which of the following is NOT commonly found on a mandatory disclosure (if required in your area)?
a. Local crime report details
b. Water supply system details
c. Heating system details
d. Waste disposal system details

165) If an agent has a bad feeling about a property or a prospect, what should they do?
a. They are required by law to show the property to the prospect, unless there is some documented criminal record
b. They should trust their gut and politely decline the showing
c. They should confront the prospect and tell them never to contact the agent or brokerage again
d. They should call the police and ask for a police escort for this, and future showings with this prospect

166) Which of the following is not recommended for an agent marketing campaign?
a. A professional headshot
b. Feedback from past clients
c. History of properties sold
d. Photos or posts about the agent’s children

167) All of the following ideas help you run a real estate business virtually during and beyond the pandemic EXCEPT ______________.
a. 3D home tours.
b. Live video Walkthroughs.
c. Open Houses.
d. Pre-recorded video tours.

168) Which of the following would make good Distress Codes?
a. All, be, call
b. Albuquerque, Barcelona, Calgary
c. Amy, Beth, Craig
d. Azoolu, Bambastical, Carcatall

169) Medication theft in the United States:
a. Rarely happens
b. Is on the rise
c. Is declining
d. Would never happen in a home for sale

170) How should mail delivery be handled at a vacant home?
a. Let it pile up, it doesn’t matter
b. Check the mail once a week
c. Have the Post Office hold or forward the mail
d. Rely on neighbors to pick up the mail

171) Which of the following are NOT on the Prospect ID Form template provided by the National Association of REALTORS®?
a. Prospect’s name
b. Make and model of prospect’s car
c. Prospect’s employment history
d. The prospect’s home address

172) A buyer should immediately change what after taking possession of the property?
a. Locks
b. Window shades
c. Electrical panels
d. All of the above

173) Which of the following cell phone apps will send a fake call at the touch of a button, or if pre-programmed?
a. Find my iPhone
b. Google Family Locator
c. Fake-a-call
d. Angry Birds

174) What is the best tool that a buyer’s agent has to assist clients?
a. Facts, such as sales price to list price and days on market
b. Professional appearance
c. Money for promotional use
d. Good contacts in the industry

175) What are two principles that a buyer’s agent must follow to protect themselves from liability?
a. Protect and insure
b. Explain and discuss
c. Call and show
d. Disclose and refer
176) It is important for a buyer’s agent to do what for a client?
a. Provide keys to all interested buyers
b. Go over terms of a typical Purchase and Sales Agreement
c. Provide a home inspection
d. Build trust with the seller

177) Why would a thief look for cancelled checks during a showing?
a. To get an idea of the seller’s check style preference
b. The cancelled checks can be re-deposited in the thief’s account
c. The images contain routing numbers and account numbers
d. The cancelled checks will have the property address on them

178) Why would storing small valuables in a fire-proof lock box be a risky method of protection?
a. Lock boxes are small and fill up quickly
b. Lock boxes can be removed from the property
c. Lock boxes are not fire-proof
d. Lock boxes are expensive
179) Why should an agent let the consumer enter a room first?
a. It is polite
b. To ensure that the consumer does not get between the agent and the exit
c. To ensure that the agent does not get cornered in a room
d. All of the above

180) Which of the following types of properties may have the electrical service turned off?
a. Vacant homes
b. Short sales
c. Foreclosures
d. All of the above
181) What lock box options are available that can help protect listings from unauthorized entry?
a. Combination lock box
b. Key lock box
c. Supra lock box
d. All of the above
182) This course covered an abundance of rental scams on vacant homes that occurred in 2012. In which city did this occur?
a. Sarasota, Florida
b. Peoria, Illinois
c. Missoula, Montana
d. Westport, Connecticut
183) What should a seller do with bank statements before a showing?
a. Any of the above is acceptable
b. Take them off-site
c. Shred them
d. Put them in a safe
184) What kind of safety training was recommended in this course?
a. Karate/self-defense
b. Doomsday planning
c. Police Academy training
d. Army training
185) While checking doors and windows after a showing, what else should a licensee adjust if necessary?
a. Refrigerator settings
b. Hot water temperature
c. Heat or AC
d. Nothing, the licensee should let the seller make any adjustments
186) When should an agent drive a buyer in their car?
a. Always
b. When the buyer is known by the agent and the agent has sufficient liability insurance on the car
c. Never
d. Upon first meeting a prospect
187) When having an open house, which of the following was suggested to help keep you safe?
a. Avoid attics, basements, and getting trapped in small rooms
b. Have all visitors fill out an ID Form and take a picture of their vehicle
c. Station security guards around the property
d. Bring a watch dog with you
188) What measures can you take to protect yourself and others from the spread of Covid-19 at the workplace?
a. Regularly and thoroughly wash hands
b. Maintain 6 feet social distancing whenever possible
c. Regularly check state government, VDC and WHO guidance.
d. All of the above.
189) Which of the following is the most secure location for jewelry when the owner’s home is being listed for sale?
a. In a dresser drawer
b. In a safe deposit box at a local bank
c. In a jewelry box
d. In the freezer
190) Why is storing medications in a medicine cabinet during a showing a bad idea?
a. Buyers often open cabinets during a showing
b. Medications can be easily removed when no one is looking
c. That is the first place many people will look for medication
d. All of the above
191) When does a cell phone help keep an agent safe?
a. In the case of an attack or mugging, an agent can use a personal alarm app to stop the attacker
b. If an agent needs help after an event, such as a car breaking down
c. A cell phone can be used as a lethal weapon
d. Just showing an attacker a cell phone may send them running
192) The buyers wish to know if there is hardwood under the carpeting. What is the appropriate way for a real estate licensee to find out?
a. Allow the buyers to pull up a corner of the carpeting
b. The agent should be the one to pull up the carpeting
c. Tell the buyers that there is hardwood under the carpeting if it helps land the sale (if there isn’t any, you will be long gone when they find out)
d. Ask the sellers if they are aware of hardwood under the carpeting
193) What type of relationship requires the buyer’s personal information to be kept confidential?
a. Agency
b. Non-agency
c. Counter-agency
d. Non-exclusive
194) Why is it an important safety step to screen buyers before a showing?
a. Non-screened buyers can leave the seller’s family members vulnerable, such as in the case of the “Real Estate Rapist”
b. Non-screened buyers are often from out of town
c. Non-screened buyers may not have the financial capacity to purchase the home
d. Non-screened buyers often do not show up to their appointments
195) What types of individuals with no intent of buying may attend an open house?
a. Nosey neighbors
b. Criminals
c. Curious drivers
d. All of the above
196) What is an ideal place for a first meeting with a prospect?
a. A bar
b. An empty property
c. The brokerage office
d. An attorney’s office
197) While trying to pre-screen a buyer, it becomes clear that the prospect is not willing to fill out an ID Form, meet in the office, or provide any personal information such as a full name or phone number. The agent has a strange feeling about this buyer and does not feel good about showing their listing.
a. It is a real estate licensee’s responsibility to screen potential buyers; if the buyer does not seem forthright, the agent can politely decline the showing
b. The agent is legally required to show the property to any and all people who want to see it
c. The most serious buyers tend to keep their information to themselves
d. None of the above
198) What percentage of sellers who attempt to sell their home by themselves end up listing with a real estate agent?
a. 5-10%
b. 30-40%
c. 55-65%
d. 80-90%
199) When is it a good idea to bring another agent to a showing?
a. For the first showing
b. Anytime an agent is uncomfortable
c. At an open house
d. All of the above
200) What phrase best explains Covid-19?
a. A variant of the common flu.
b. A new disease caused by a novel coronavirus that is spread by sneezing and coughing.
c. A deadly disease that can only be spread by infected blood.
d. A bacterial infection that spread across the world in 2019.
201) Social security cards and passports are sometimes stolen from homes during showings because:
a. They can be used for identity theft
b. They can be pawned for money
c. They can be sold to collectors
d. They can be used for negotiating a lower price
202) Which of the following is NOT a good place to store guns and ammunition during a showing?
a. The back of a closet
b. In a locked gun safe
c. In a climate controlled, secure storage facility
d. Locked up at a trusted friend or family member’s home
203) What substance may require mandatory disclosure?
a. Radon
b. Asbestos
c. Water
d. All of the above
204) What should be done with pets during a showing?
a. Nothing, allow pets to be part of the experience
b. Sellers should take their pets with them
c. Pets should be allowed to remain in one room of the house
d. None of the above
205) How could a home-staging consultant help a licensee?
a. By providing suggestions for specific display items
b. By providing home showing insurance for asset protection prior to the sale
c. By providing recommendations for protecting the seller’s valuables
d. By providing suggestions for specific display items AND recommendations for protecting valuables
206) What type of car insurance would cover people injured in a vehicular accident?
a. Collision
b. Liability
c. No-fault
d. Collateral
207) What style of dress is recommended for real estate agents?
a. Professional clothing that is easy to move around in, and possibly run in
b. Sexy clothing
c. Expensive watches and jewelry
d. Purses and bulky wallets

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