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“Implicit Bias Awareness and Cultural Competency” Questions only (no answers)
Answers will be revealed with proper subscription
1) The bias of and social prejudice against people with disabilities based on the belief that typical abilities are superior is:
a. ableism.
b. ageism.
c. lookism.
d. sexism.
2) A bias based on a person’s age is known as:
a. ableism.
b. ageism.
c. lookism.
d. sizeism.
3) The process of training people to behave in a way that others in the group think is suitable, is called:
a. capitalism.
b. socialization.
c. vocalization.
d. socialism.
4) Which statement is INCORRECT?
a. Race refers to superficial physical differences that a particular society considers significant.
b. Ethnicity is determined by DNA.
c. Ethnicity describes shared culture.
d. Minority groups lack power in society.
5) Social stratification refers to the:
a. geologic layers of the earth.
b. way people communicate on social media.
c. way people are ranked and ordered in society.
d. Census Bureau counts the population.
6) Sexism has double standards and different expectations about the way men and women are supposed to behave, but it is particularly frustrating when they are treated differently for exhibiting similar behaviors.
a. True
b. False
7) If a business owner put signs in the windows that read, “Help Wanted: No Irish Need Apply” or “Whites Only”, it is an example of:
a. explicit bias.
b. overt prejudice
c. illegal discrimination.
d. All the choices are correct.
8) The bias of devaluing people who society considers physically unattractive is called:
a. ageism.
b. lookism.
c. name bias.
d. sexism.
9) What is another term for implicit bias?
a. Explicit bias
b. Indirect bias
c. Overt bias
d. Unconscious bias
10) Ageist attitudes and biases based on stereotypes:
a. reduce elderly people to inferior or limited positions.
b. can make older people feel invisible and devalued.
c. can make older people fear losing a job.
d. All the choices are correct.
11) When referring to people in the LGBTQ community, which term should be avoided?
a. Lesbian
b. Gay
c. Homosexual
d. Queer
12) A social system, society, or organization in which people get success or power because of their abilities, not because of their money or social position is called:
a. meritocracy.
b. a caste system.
c. a class system.
d. socialism.
13) A 2021 survey of U.S. millionaires by Ramsey Solutions found that what percent of millionaires had no inheritance at all and were self-made millionaires?
a. Less than 10%
b. Less than 30%
c. About 50%
d. Nearly 80%
14) What factors are considered when determining socio-economic class?
a. Culture.
b. Education
c. Occupation.
d. All the choices are correct
15) The tendency to look for or favor information that confirms beliefs we already hold is called:
a. attribution bias.
b. confirmation bias.
c. contrast effect.
d. halo effect.
16) Prejudice in favor of or against something, usually in a way considered to be unfair is called:
a. bias.
b. discrimination.
c. disinterest.
d. apathy.
17) Prejudice against or in favor of people belonging to a particular social class or perceived social class is known as:
a. ageism.
b. classism.
c. ostracism.
d. lookism.
18) Which statement is INCORRECT about name bias?
a. People often prefer names based on their own culture.
b. People may dislike names that are difficult to pronounce.
c. People often prefer names that are associated with negative events.
d. People may dislike names that are associated with negative events.
19) Regardless of the racial or ethnic background, the practice of favoring people with lighter skin over those with darker skin is called:
a. ableism.
b. beauty bias.
c. colorism.
d. lookism.
20) The tendency to view your own society or culture as superior and the standard by which other societies and cultures are judged is called:
a. discrimination.
b. ethnocentrism.
c. preference.
d. socialization.
21) What term is used to categorize groups of people according to their cultural expression and identification?
a. Ethnicity
b. Clan
c. Race
d. Tribe
22) Weight bias fuels negative stereotypes that overweight people are:
a. lack willpower.
b. lazy.
c. unintelligent.
d. All the choices are correct.
23) Classism is based on:
a. organizational charts.
b. pecking order.
c. social constructs.
d. social hierarchy.
24) A person who enjoys movies and camping usually is NOT stereotyped as being part of the:
a. lower class.
b. middle class.
c. lower middle class.
d. upper class.
25) Types of psychological constructs include:
a. biases.
b. preferences.
c. stereotypes.
d. All the choices are correct.
26) What economic classes do sociologists identify in the United States?
a. Lower class
b. Middle class
c. Upper class
d. All the choices are correct
27) The illegal act of guiding home buyers away from or towards certain neighborhoods on the basis of race and ethnicity.is:
a. ethnocentrism.
b. conformity bias.
c. racial steering.
d. colorism.
28) When people view others favorably or unfavorably based on their religious, ethical, or moral beliefs, this is:
a. sexism.
b. ethnic bias.
c. religious bias.
d. racism.
29) The ways in which we judge men and women based on a society’s assigned feminine and masculine traits is called:
a. age bias.
b. gender bias.
c. lookism.
d. All the choices are correct.
30) Social science studies show that a person’s level of education is positively correlated with income and wealth. The Pew Research Center has reported that completion of college is stratified by ethnicity. Which group has the most college graduates?
a. Asian Americans
b. Blacks
c. Latinos
d. Whites
31) The tendency to put someone on a pedestal or think more highly of them after learning something impressive about them, or conversely, perceiving someone negatively after learning something unfavorable about them, is known as:
a. affinity bias.
b. conformity bias.
c. in-group/out-group bias.
d. the halo/horns effect.
32) Real estate licensees should never assume whether a person has a disability. Invisible disabilities include:
a. deafness.
b. epilepsy.
c. mental illness.
d. All the choices are correct
33) What is a pattern of favoring members of one’s in-group over out-group members?
a. Affinity bias
b. Attribution bias
c. Confirmation bias
d. In-group–out-group bias
34) Implicit racial and ethnicity bias occurs when people assume certain stereotypes about someone. Which is an example of implicit racial and ethnicity bias?
a. Dennis is Black and tall, so he obviously loves basketball.
b. Akira is Japanese, so she obviously is good at math.
c. Leah is Jewish, so she obviously is a doctor or a lawyer.
d. All of these are stereotypes.
35) Many studies show implicit bias training does not improve diversity, equity, and inclusion in the workplace. Why?
a. People’s attitudes and behaviors do not change with short-term educational interventions.
b. Check-box diversity programs (like implicit bias training) lead to complacency because companies believe they have met their diversity and inclusion training requirements were met.
c. Training sessions may become eye-roll-inducing obligations
d. All the choices are correct.
36) Identifying a bias can be done by:
a. analyzing past decisions.
b. taking implicit bias tests.
c. self-critiquing.
d. All the choices are correct.
37) Which statement is INCORRECT regarding prejudiced attitudes?
a. Prejudiced attitudes tend to be explicit rather than implicit.
b. People with prejudiced attitudes always engage in discriminatory behaviors when working.
c. Most people with prejudiced attitudes do not engage in discriminatory behaviors when working.
d. Everyone has explicit biases and prejudices.
38) Although implicit bias training is well-intended, why does short-term training not influence change?
a. It’s hard to change people’s beliefs about race or gender when they don’t want to change.
b. A few hours of diversity training does not make a permanent change.
c. There are no clear-cut criteria or undisputed benchmarks to determine whether racism is mitigated substantially by training.
d. All the statements are correct.
39) The implicit association test (IAT) is used to:
a. predict prejudice an individual has toward different social groups.
b. reduce the implicit bias.
c. reduce the implicit bias and discriminatory behavior of participants.
d. All the choices are correct.
40) Implicitly bias training is big business because the diversity trainers can profit off institutions that want to show they have a diversity and inclusion (D&I) program, which helps them to avoid litigation.:
a. True
b. False
41) The advantage of the Implicit Association test (IAT), Extrinsic Affective Simon Task (EAST), Semantic Priming Test, Visual Priming Test, or Go/No-Go Association Task (GNAT) is that they:
a. can be taken at a testing site.
b. can be taken online.
c. are provided over the phone.
d. are taken in a ZOOM meeting.
42) Diversity is becoming a performance issue for many corporation. So, they want to sure they are ranked among the top 100 publicly traded companies globally with the most diverse and inclusive workplaces on which index?
a. Alliance for Global Inclusion Index (AGLI)
b. S&P Index
c. Global Market Index (GMI)
d. Diversity and Inclusion Index (D&I)
43) The Implicit Association Test (IAT), sequential priming, and other implicit bias tests are mechanisms for determining.
a. frequently we act on our prejudices.
b. susceptible we are to stereotypes.
c. often we engage in illegal discrimination.
d. All the choices are correct.
44) Brokers can change practices that hold back minority groups and improve their bottom line at the same time by attracting agents that:
a. represent various parts of the community.
b. come from diverse cultures.
c. speak different languages.
d. All the choices are correct.
45) Workplace diversity can be improved by:
a. hiring qualified people of color.
b. paying comparable salaries to men and women.
c. promoting qualified people from underserved groups.
d. All the choices are correct.
46) What kind of test primes the participant with an image (bread) and then shows images that are likely associated (or not) with bread (i.e., butter, jam, toast, cat).?
a. Go/No-Go association test
b. implicit association test
c. Semantic priming test
d. Visual priming test
47) Measuring, and combating biases people don’t know they have can be challenging, so discovering a person’s unconscious biases is:
a. the first step in the process.
b. irrelevant to the process.
c. the last step in the process.
d. rarely accomplished.
48) However, with the emergence of movements like #MeToo and Black Lives Matter, many companies are:
a. adding implicit bias training programs.
b. launching high-profile initiatives.
c. enlisting a person of color for a prominent post.
d. All the choices are correct.
49) People usually are aware of their:
a. biases, attitudes, and beliefs.
b. prejudices.
c. stereotypes.
d. All the choices are correct
50) Brokers can improve diversity in their brokerages by:
a. being open to change.
b. not stereotyping a person based on a group.
c. knowing they have biases, but not acting on them.
d. All the choices are correct.
51) Which statement is INCORRECT about Project Implicit?
a. Tests available to the public for free.
b. Tests gather data on the implicit bias about discriminatory behavior.
c. Participants are provided with a personal IAT score with interpretations.
d. There is a $25 charge per test.
52) Which is NOT an implicit bias tests in the market?
a. EAST
b. IAT
c. SAT
d. GNAT
53) What is true about bias?
a. There is bias at the level of society and every culture.
b. All individuals have biases.
c. Behavioral change takes time and commitment.
d. All the statements are correct.
54) When a person is required to utter or otherwise express a thought with which that individual disagrees, it is called:
a. compelled speech.
b. protected speech.
c. free speech.
d. freedom of expression.
55) To help protect against lawsuits for bias and illegal discrimination, most companies:
a. have really good lawyers.
b. have diversity programs.
c. ignore diversity programs.
d. try to create a good workplace.
56) American core values include all the following, EXCEPT:
a. achievement.
b. individualism.
c. gentleness.
d. freedom.
57) The phenomena of “cancel culture” is the same as cultural competency.
a. True
b. False
58) The deliberate imposition of one’s own cultural values onto another culture is called:
a. cancel culture.
b. cultural appropriation.
c. cultural imperialism.
d. cultural spread.
59) Cultural universals include:
a. courtship and marriage.
b. language.
c. music.
d. All the choices are correct.
60) Subcultures:
a. are smaller groups of people who share cultural traits and patterns.
b. have their own set of symbols, meanings, and behavioral norms.
c. are a part of the larger society or cultural system.
d. All the choices are correct.
61) These are myths and misconceptions about civility. Civility is not:
a. the same as agreement.
b. the same as liking someone.
c. the absence of criticism.
d. All the statements are correct
62) When describing culture, Dr. Fairchild mentions which aspects that are typical of most definitions of culture?
a. Artifacts in which cultural achievements are embodied.
b. Behavior patterns.
c. socially acquired.
d. All the choices are correct.
63) Asian culture describes the culture and the societal norms of:
a. China.
b. Japan.
c. Korea (North and South).
d. All the choices are correct.
64) According to Lize Okoh what is the most diverse nation in modern Africa?
a. Egypt
b. Kenya
c. Nigeria
d. Tanzania
65) People with high CQ:
a. fall back on stereotypes.
b. interpret cultural settings and make decisions accordingly.
c. make snap decisions.
d. are quick to judge others.
66) There are four main competencies of people who have a high Cultural Intelligence. They include:
a. CQ Drive
b. CQ Knowledge
c. CQ Action
d. All the choices are correct.
67) Which statement is CORRECT regarding cancel culture? Cancel culture:
a. is a threat to free speech.
b. is just speech holding others accountable.
c. ruins lives.
d. All are correct depending on your point of view.
68) Which is NOT one of the elements of culture?
a. Beliefs.
b. Deviances
c. Language.
d. Values.
69) Critics argue that cultural relativism is problematic because it may:
a. discourage cross-cultural criticism.
b. sanction human-rights abuses and terrorism.
c. reject universal morality.
d. do all of the above.
70) Even with a positive culture of civility and respect in the brokerage, conflicts will arise. Brokers should:
a. have policies in place to manage conflicts.
b. address diversity and inclusion in the workplace.
c. make sure all agents, employees, clients, and customers are treated with fairness and integrity.
d. All the statements are correct.
71) Civility is about more than just politeness; it does NOT include:
a. disagreeing without disrespect.
b. making decisions on preconceptions.
c. seeking common ground as a starting point for dialogue about differences.
d. listening past one’s preconceptions.
72) In cross-cultural relationships:
a. people with different backgrounds can help each other see new possibilities.
b. because of the exposure to new ideas, people change.
c. previously held stereotypes may disappear.
d. All the choices are correct.
73) Sometimes, ethnocentrism is not avoidable. In order to avoid controversy over culture practices and beliefs, we should:
a. agree to disagree.
b. convert the people to our way of thinking.
c. ostracize people who disagree with us from society.
d. treat each other disrespectfully.
74) Today it’s normal to work with people from many different places and backgrounds. Cultural differences include people of diverse:
a. nationalities and beliefs.
b. ages and genders.
c. races and ethnicities.
d. All the choices are correct
75) Nonverbal communication is symbolic and is it learned through one’s culture. A thumbs-up gesture indicates that something is good or well done., but it is an offensive insult in:
a. Australia.
b. Greece.
c. Iran.
d. All the choices are correct.
76) Western culture has its roots in the:
a. expansion of Genghis Khan.
b. Classical Period of the Greco-Roman era.
c. philosophy of Confucius.
d. maritime tradition of the Polynesians.
77) The Middle East is the birthplace of the Abrahamic religions. Which is not an Abrahamic religion?
a. Christianity
b. Hinduism
c. Islam
d. Judaism
78) A Harvard Business Review article identified three key components of cultural intelligence (CQ), naming them:
a. Head.
b. Body.
c. Heart.
d. All the choices are correct.
79) Ethnocentrism is a belief in the superiority of your own culture, so that other cultures are deemed:
a. bizarre.
b. inferior.
c. wrong.
d. All the choices are correct.
80) People with the skill to relate and work effectively in culturally diverse situations have a high “CQ” also known as:
a. Cultural Intelligence.
b. Emotional Quotient.
c. Intelligence Quotient.
d. X-Factor.
81) The “Americanization” of other cultures occurs when the mass exportation of American films, music, clothing, and food into other countries threatens to replace local products and to alter or extinguish features of the traditional way of life.
a. True
b. False
82) Four aspects you need to develop cultural competency include your:
a. attitude toward difference between cultures.
b. awareness of your own view of the cultural world.
c. knowledge of diverse cultural beliefs, views, and practices.
d. All the choices are correct.
83) Latin cultures are incredibly diverse because the cultures blend the Indigenous traditions with:
a. the Spanish/Portuguese languages.
b. Catholicism.
c. African culture.
d. All the choices are correct
84) The concept of culture typically is described as three layers or levels of culture. Which is NOT one of the layers?
a. International
b. Local
c. National
d. Subculture
85) Cultural relativism discourages respect for diverse cultural values, beliefs, and practices.
a. True
b. False
86) The concept of cross-cultural relationship is the idea that people:
a. from the same culture can have relationships.
b. from diverse cultures can begin to understand each other’s diverse lives.
c. from diverse cultures cannot have relationships.
d. from the same culture should stick together.
87) CQ drive is the motivation to learn about and respond to a different culture. It includes:
a. an ability to overcome explicit bias.
b. giving in to unconscious bias and stereotypes.
c. giving up in challenging intercultural settings.
d. unwillingness to work with others from diverse backgrounds.
88) Cultural relativism:
a. absorbs the other culture into the dominant culture.
b. values the practices of a culture from the point of view of that culture to avoid making hasty judgments.
c. relegates the other culture to a subordinate position.
d. eradicates the other culture.
89) Culture is flexible and changes with:
a. innovations.
b. globalization.
c. inventions.
d. All the choices are correct
90) Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency or among professionals and enable that system, agency, or those professions to work effectively in cross-cultural situations.
a. True
b. False
91) Civility is about more than just politeness; it does NOT include:
a. disagreeing without disrespect.
b. making decisions on preconceptions.
c. seeking common ground as a starting point for dialogue about differences.
d. listening past one’s preconceptions.
92) Diversity is so much more than skin color, race, or gender. Other factors that create diversity in people include:
a. personality style.
b. thinking style.
c. assertiveness level.
d. All the choices are correct.
93) Agents need to encourage open communication with coworkers, clients, and customers. Open communication requires people to:
a. understand and respect individual differences.
b. speak up if another’s actions make you uncomfortable.
c. Keep an open mind toward others.
d. All the choices are correct.
94) Of the four personality categories, which type promotes ideas?
a. Type A (director)
b. Type B (socializer)
c. Type C (thinker)
d. Type D ( supporter)
95) Working with people from different backgrounds will become commonplace if it isn’t already. The way to deal successfully with people from different backgrounds is to be sure that all written and verbal communications:
a. are civil and respectful
b. include non-discriminatory and inclusive language.
c. respect confidentiality and personal information.
d. All the choices are correct.
96) According to Fons Trompenaar’s achievement vs. ascription dimension the person from which country would be ascription orientated?
a. Austria
b. Japan
c. United States
d. Israel
97) Dutch organization theorist, Fons Trompenaar, studied cross-cultural communications and determined that national cultural differences can be expressed in seven ways, which he called dimensions. Which is NOT one of the dimensions?
a. Rules vs. Relationships
b. One at a time vs. Several at a time
c. Regulations vs. Laws
d. Individual vs. Group
98) Our nonverbal communication, or body language, can cause misunderstandings. Some actions that can be misleading include:
a. gestures.
b. personal space.
c. eye contact.
d. All the choices are correct.
99) Even though you are not violating the law or committing discriminatory conduct, you may be confronted with prospective clients or buyers who expect you to violate fair housing laws. How should real estate agents handle prospective buyers who ask about the racial, ethnic, religious, etc. makeup of a neighborhood?
a. Not answer their questions, because it is illegal.
b. Direct buyers to websites where they can obtain answers, if needed.
c. Stop working with them if they are persistent.
d. All the choices are correct
100) According to Fons Trompenaar’s Rules vs. Relationships dimension, America is a task-based country which means:
a. business decisions occur quickly on the basis of assessments of competence.
b. business decisions are finalized with signed contracts
c. business relationships are more concerned with what you do.
d. All the choices are correct.
101) Of the four personality categories, which type makes sure the ideas are carried out and bring stability to the group?
a. Type A (director)
b. Type B (socializer)
c. Type C (thinker)
d. Type D ( supporter)
102) In multiple offer situations, to avoid potential implicit bias, listing agents should prepare a comparison chart or spreadsheet without any of the buyer’s personal information for the seller so the relevant differences between offers are clear.
a. True
b. False
103) Thinking style is the way people listen, receive, think about, and process information. The processing styles include:
a. seers.
b. hearers.
c. feelers.
d. All the choices are correct.
104) Regarding eye contact, people in many cultures such as Asian or Mexican:
a. say less eye contact is more respectful.
b. give direct eye contact to control the conversation.
c. openly stare when speaking to someone.
d. All the choices are correct.
105) The National Association of REALTORS guidance on love letters:
a. warns agents and their clients not to accept love letters.
b. dictates that buyers cannot write them.
c. tells buyers that love letters are illegal.
d. All the choices are correct.
106) Salesperson Sam went to a listing appointment and the seller told Sam that he would only sell to a person with the same religion as the seller. Sam should:
a. tell the seller it would be illegal to take a listing with that stipulation.
b. inform his broker and not take the listing.
c. document the facts.
d. All the choices are correct.
107) When speaking with less assertive people you should:
a. express your opinion.
b. increase the volume of your voice.
c. lower the volume of your voice.
d. control the outcome of the conversation.
108) Although love letters have been part of the super-competitive real estate market for years:
a. they are coming under scrutiny.
b. they violate the Fair Housing Act.
c. there is possibility of unintended discrimination on the part of the buyers or sellers.
d. All the choices are correct.
109) Buyer love letters:
a. may tap into a seller’s implicit biases.
b. should describe the features of the property.
c. should not describe personal information about the buyer or family.
d. All the statements are correct.
110) Real estate agents should not assume how people what to be called. It is better to ask if a person wants to be called:
a. Black or African-American.
b. Hispanic, Latino, or Latinx.
c. Miss, Mrs., Ms., or no title.
d. All the choices are correct.
111) When communicating with non-native English speakers, real estate agents should:
a. avoid jargon, slang, and idioms.
b. pronounce and enunciate clearly.
c. don’t talk louder — hearing is not the problem.
d. All the choices are correct.
112) The National Association of REALTORS (NAR) and other state real estate associations have flagged love letters as a practice that may not be motivated by discrimination but may still have a discriminatory effect.
a. True
b. False
—f—
1) People with cultural competence exhibit a high level of cultural intelligence. Cultural Intelligence is also known as:
a. IQ.
b. CQ.
c. DQ.
d. X-Factor.
2) The idea that people from diverse cultures can have relationships that acknowledge, respect, and begin to understand each other’s diverse lives is referred to as:
a. cross-cultural relationship.
b. divided relationship.
c. extended relationship.
d. relationship diversity.
3) What is the first step in preventing implicit bias?
a. Changing your behavior.
b. Ignoring any potential biases.
c. Realizing that a bias exists.
d. Taking test.
4) The aspects that help develop cultural competency does NOT include your:
a. attitude toward difference between cultures.
b. awareness of your own view of the cultural world.
c. distaste of diverse cultural beliefs, views, and practices.
d. skills in dealing with the differences between diverse cultures and with their inter-relationships.
5) Thinking style is the way people listen, receive, think about, and process information. People are seers (visual), hearers (auditory), and feelers (kinesthetic). An auditory person may prefer to communicate by:
a. sending a text or email.
b. calling the person on the phone.
c. asking if the person feels up to a meeting.
d. meeting in person.
6) Which statement is INCORRECT regarding buyer love letters?
a. Love letters should describe the features of the property.
b. Love letters are illegal in all states.
c. Love letters should not describe personal information about the buyer or family.
d. Love letters may tap into a seller’s implicit biases.
7) Pat and Sam walked past a restaurant that had a “Help Wanted” sign in the window followed by a sign that said, “No Gays Need Apply.” This is an example of:
a. implied bias.
b. favoritism.
c. illegal discrimination.
d. All the choices are correct.
8) The principle of regarding and valuing the practices of a culture from the point of view of that culture and to avoid making hasty judgments is:
a. acculturation.
b. cultural divisiveness.
c. cultural relativism.
d. cultural inclusion.
9) Although we may not intend it, we sometimes say things that can be interpreted as racist, sexist, or offensive in some way. We can avoid misunderstandings if we:
a. take the time to think about how our words and behavior might affect others.
b. communicate with thoughtlessness.
c. speak without thinking.
d. All the choices are correct.
10) Elizabeth graduated from Barnard College in New York, which everyone knows is far superior to Mills College in California, because Barnard only accepts the best students. This is an example of:
a. higher education.
b. classism.
c. ostracism.
d. social engineering.
11) A belief in the superiority of your own culture is:
a. egotism.
b. ethnocentrism.
c. narcissism.
d. vanity.
12) The members of Sorority A favored its own members over members of Sorority B. This is known as:
a. Affinity bias
b. Attribution bias
c. Confirmation bias
d. In-group–out-group bias
13) A system of social stratification in which an individual or group resides within a culture, organization, or society is called:
a. merit.
b. pecking order.
c. social hierarchy.
d. chain of command.
14) Culture is flexible and changes when:
a. innovations open up new ways of living.
b. new ideas enter a culture as a result of travel or globalization.
c. new ideas enter a culture by way of the internet.
d. All the choices are correct.
15) The characteristics and knowledge of a particular group of people, encompassing language, religion, cuisine, social habits, music, and arts that are learned by socialization defines:
a. ethos.
b. culture.
c. nation.
d. philosophy.
16) Civility is a code of decency that characterizes a civilized society and should be a core element of a real estate licensee’s professionalism. Civility includes:
a. disagreeing without disrespect.
b. listening past one’s preconceptions.
c. seeking common ground as a starting point for dialogue about differences.
d. All of the above.
17) People have tried to explain differences in personality. Of the 4 personality categories, which type generates ideas and insists on results?
a. Type A (director)
b. Type B (socializer)
c. Type C (thinker)
d. Type D ( supporter)
18) Which statement is CORRECT about civility?
a. Civility is the same as agreement.
b. Civility is the same as liking someone.
c. Civility is the absence of criticism.
d. Civility should not be equated with politeness or manners alone.
19) The owner of ABC Escrow allowed a Muslim male employee to work four 10-hour days Monday through Thursday and have Friday off but would not allow Christian and Jewish women to wear small Cross or Star of David necklaces. This is:
a. sexism.
b. ethnic bias.
c. religious bias.
d. racism.
20) What is the first step in implicit bias training?
a. Correcting a person’s implicit prejudices.
b. Discovering a person’s unconscious biases.
c. Eliminating explicit biases.
d. Completing fair housing education.
21) The Winters want to buy a home and asked salesperson Amy, if there were any sex offenders in the neighborhood. How should Amy answer?
a. Amy should give them a list of every registered sex offender in a 2-mile radius.
b. Amy should give them the state website so the Winters can satisfy their concerns.
c. Amy should suggest that they ask the neighbors.
d. Amy should direct them to the local police station.
22) In real estate, some licensees assume that a buyer of a certain race or ethnicity will only want to look at homes in areas that reflect the buyer’s race or ethnicity. Because of this assumption, the agent showed the buyers houses only in those areas. This is:
a. ethnocentrism.
b. conformity bias.
c. racial steering.
d. colorism.
23) When speaking with less assertive people:
a. don’t be afraid to express your opinion.
b. increase the volume of your voice.
c. lower the volume of your voice.
d. control the conversation and don’t let others speak.
24) Roberto thinks his state is the best one in the country. This is an example of:
a. discrimination.
b. ethnocentrism.
c. preference.
d. socialization.
25) One of the key features of the African culture is the large number of ethnic groups throughout the fifty-four countries on the continent. There are over how many distinct languages spoken in Africa.
a. 54
b. 110
c. 500
d. 1500
26) The term “unconscious bias” was first introduced in the 1970s . What is another term for unconscious bias?
a. Explicit bias
b. implicit bias
c. Indirect bias
d. Overt bias
27) If buyers want to write a personal “love letter” to the sellers, the buyers should:
a. enclose a photo.
b. focus on their love for the home and neighborhood.
c. describe their hobbies.
d. be sure to mention the children and elderly parents.
28) Our nonverbal communication, or body language, can also be a source of misunderstanding. Regarding personal space:
a. getting too close to someone can become a misunderstanding.
b. everyone has the same perception.
c. most cultures prefer 8” to 1 foot of personal space before feeling crowded.
d. is totally based on gender differences.
29) What is the new Golden Rule, which sometimes is called the Platinum Rule?
a. “Do unto others as you would have them do unto you.”
b. “Do unto others before they do unto you.”
c. “Treat others the way they would like to be treated.”
d. “Treat others the way you think they should be treated.”
30) According to Fons Trompenaar’s achievement vs. ascription dimension (Status based on Performance vs. Person), the individual from which country would be achievement orientated?
a. China
b. Japan
c. United States
d. Venezuela
31) What is NAR’s position on buyer love letters?
a. NAR advises its members to avoid love letters.
b. NAR advises its members to encourage love letters.
c. NAR advises buyers that love letters are illegal.
d. NAR advises sellers that love letters are discriminatory.
32) Because the Middle East connects the three continents of Asia, Africa, and Europe, it sometimes is referred to as the:
a. alpha and the omega.
b. crossroads of the world
c. cloverleaf.
d. highway of the world.
33) Diversity simply means “differences,” and no two people are identical. In addition to their cultural background, other factors that create diversity in people include all the following, EXCEPT:
a. assertiveness level.
b. hostility level.
c. personality style.
d. thinking style.
34) In multiple offer situations, what is the best way to present buyers’ offers to sellers to avoid potential implicit bias?
a. Present the offers in the order they are received.
b. Listing agents should prepare a comparison chart or spreadsheet without any of the buyer’s personal information for the seller so the relevant differences between offers are clear.
c. Cover the names of the buyers before presenting them to the seller.
d. Tell the seller verbally about the terms of the offers.
35) Latin cultures are incredibly diverse because the geographic region encompassing “Latin culture” is huge. Which country would NOT be considered part of the Latin culture?
a. Brazil
b. Cuba
c. Mexico
d. Yemen
36) What should an agent do If the seller asks questions about the color, religion, ethnicity, familial status, or other “protected class” characteristics of a buyer?
a. Tell the seller it is inappropriate to give out such information.
b. Walk away from the transaction, if necessary.
c. Document the facts so that the broker cannot be charged with discrimination.
d. All the choices are correct.
37) According to Fons Trompenaar’s Universalism vs. Particularism (Rules vs. Relationships) dimension:
a. America is a relationship-based culture.
b. Americans prefer to make business decisions slowly.
c. America is a task-based culture.
d. American business relationships are more concerned with who you are, rather than what you do.
38) Many people use the terms “race,” “ethnicity,” and “minority group” interchangeably. Which statement is CORRECT?
a. They mean the same thing.
b. They have different meanings.
c. They have synonymous meanings.
d. Their meanings are equivalent.
39) Which is NOT one of the economic classes that sociologists generally identify in the United States?
a. Lower class
b. Middle class
c. Poverty class
d. Upper class
40) Not hiring older individuals because of preconceived notions that their abilities will be lacking is an example of:
a. ableism.
b. ageism.
c. lookism.
d. sizeism.
41) Brokers could do all the following to improve diversity and inclusion in their brokerages, EXCEPT attract real estate agents who:
a. are older.
b. are only similar to the broker.
c. come from diverse cultures.
d. speak different languages.
42) Person A, who is very attractive, and person B, who is really unattractive, applied for the same job. Person B had better qualifications, but person A was hired because the manager didn’t’ want to work in the same space with someone so unattractive. This bias is called:
a. ageism.
b. lookism.
c. preference.
d. sexism.
43) Because of shared motorcycle experiences, a biker group could be considered a:
a. national culture.
b. subversive culture.
c. popular culture.
d. subculture.
44) What program makes several implicit association tests available to the public for free?
a. Project Explicit
b. Project Freedom
c. Project Implicit
d. Project Bias
45) A person who enjoys opera and ballet may be stereotyped as being part of the:
a. lower class.
b. middle class.
c. lower middle class.
d. upper class.
46) Implicitly bias training is big business because:
a. companies hope that with proper training, employees can learn to recognize and correct implicit biases.
b. federal laws require implicit bias training.
c. states require this training as part of the incorporation process.
d. people are inherently biased and need to be made aware of their biases.
47) What process helps individuals function well in society, and, in turn, helps society run smoothly:
a. Indoctrinating
b. Proselytizing
c. Socializing
d. Thought control
48) What is the purpose of an implicit association test (IAT)?
a. Predict prejudice an individual has toward different social groups.
b. Stop illegal discrimination against different social groups.
c. Determine the actions an individual makes in social situations.
d. Assesses an individual’s self-awareness in social settings.
49) When it comes to all written and verbal communications, all the following are important, EXCEPT that communications:
a. are civil and respectful
b. include discriminatory and divisive language.
c. include non-discriminatory and inclusive language.
d. respect confidentiality and personal information.
50) Individuals with high Cultural Intelligence display four main competencies. Which is NOT one of the competencies?
a. CQ Drive
b. CQ Knowledge
c. CQ Action
d. CQ Humor
51) Mary, a successful associate broker arrived late to her listing appointment, and she was dressed in a cotton tee, jeans, and tennis shoes. Based on her appearance and late arrival, the seller assumed that Mary would be incapable of marketing the seller’s home. This is an example of:
a. conformity bias.
b. the halo effect.
c. the horns effect.
d. ultimate attribution error.
52) When ranking a person relative to others in society, socio-economic class is a more complex formulation than economic class because along with wealth and income, it also considers:
a. culture.
b. education
c. occupation.
d. All the choices are correct
53) Two agents were arguing about how higher interest rates would affect the housing market. In exasperation one said, “Are you off your meds?” This phrase is an example of:
a. ableism.
b. ageism.
c. lookism.
d. sexism.
54) Today’s brokerages are more multicultural than ever. Cultural differences:
a. only pertain to nationality, ethnicity, or belief.
b. include working with younger or older clients.
c. are strictly about racial discrimination.
d. usually revolve around political opinions.
55) Which strategy probably would not improve diversity?
a. Be open to change.
b. Stereotype a person based on a group.
c. Think about each person as an individual.
d. Improve awareness of equality and diversity.
56) The term ‘Western culture’ describes the culture of:
a. European countries.
b. Eurasian countries.
c. Polynesian countries
d. Central American countries.
57) Cancel culture:
a. requires individuals and institutions to value diversity and manage the dynamics of difference.
b. respects diverse opinions.
c. promotes the canceling of people, brands, TV shows and movies, and even children’s books.
d. All the choices are correct.
58) Which statement is CORRECT regarding the influence of short-term implicit bias training?
a. It’s easy to change people’s beliefs about race or gender when they don’t want to change.
b. A few hours of diversity training will make a permanent change.
c. There are no clear-cut criteria or undisputed benchmarks to determine whether racism is mitigated substantially by training.
d. Completing an IAT has proven, measurable results of eliminating prejudice.
59) Bias and preference are not the same thing. Preference is:
a. knowingly liking one thing or one person better than others.
b. the same as discrimination.
c. having a preconceived opinion formed without knowledge about an individual, group, or thing.
d. None of the choices are correct.
60) Sam and Scott are twins but hold different political views. Each searches online for articles to support their views and shows the articles to each other. Of course, neither ever changes his opinion. This is an example of:
a. confirmation bias.
b. halo effect.
c. contrast effect.
d. sibling rivalry
61) It is always embarrassing to mispronounce a person’s name. To help solve this problem, real estate agents should ask:
a. if they are pronouncing the name correctly.
b. if they are spelling the name correctly.
c. whether the surname goes first or last.
d. All the choices are correct.
62) Companies could improve diversity in the workplace by doing all the following, EXCEPT:
a. hire qualified people from underserved communities.
b. pay comparable salaries to employees regardless of gender.
c. promote qualified people from underserved groups within the company.
d. reject applications from people of color who are qualified for the position.
63) Sociologists distinguish between two types of systems of stratification–class systems and meritocracy. A class system is:
a. considered a “bootstrap ideology.”
b. a system in which people advance on the basis of their merits.
c. is based on both social factors and individual achievement.
d. fixed at birth and a person never leaves the class into which he or she was born.
64) What is the name of the Thomson Reuters index that ranks the top 100 publicly traded companies globally with the most diverse and inclusive workplaces?
a. Diversity and Inclusion Index (D&I)
b. Global Market Index (GMI)
c. Alliance for Global Inclusion Index (AGLI)
d. Harvard’s Inclusion Index
65) Some business owners were discussing implicit bias training and heard that implicit bias training may not improve diversity, equity, and inclusion in the workplace because:
a. people’s attitudes and behaviors do not change with short-term educational interventions.
b. employees may sleepwalk their way through a training session that seems like just an item on a checklist to boost a company’s image.
c. employees respond negatively when they feel they are being punished for behaviors they aren’t doing.
d. All the choices are correct.
66) Regarding eye contact, most Americans:
a. say less eye contact is more respectful.
b. give direct eye contact.
c. avert their eyes when speaking to someone.
d. look toward the ground when speaking.
67) Proponents say that cultural relativism may:
a. discourage cross-cultural criticism.
b. promote the appreciation for cultural differences
c. reject universal morality.
d. sanction human-rights abuses and terrorism.
68) Asian culture was heavily influenced by religion during its early development as well as by the large-scale growth and harvesting of:
a. corn.
b. flax.
c. rice.
d. wheat.
69) Elements of culture include values, beliefs, norms, symbols, and language. Expectations of how people are to behave in certain situations refers to:
a. beliefs.
b. language.
c. norms.
d. values.
70) Achieving actual behavioral change:
a. is a pipe dream.
b. is unimportant.
c. is important but rarely attained.
d. takes time and commitment.
71) National culture is the beliefs, practices, behavior patterns, values, cultural traits, and institutions shared by people in the same nation. National cultures are typically recognizable by all the following, EXCEPT by their:
a. flags.
b. logos.
c. trees.
d. national anthems.
72) An office manager called an assertive woman “pushy” but promoted an “assertive” man because he was a “go-getter.” This is an example of:
a. ageism.
b. beauty bias.
c. lookism.
d. sexism.
Cultural Competency continuing education
NY
73) When something is implicit, it is:
a. spoken aloud.
b. communicated directly.
c. implied.
d. plainly expressed.
Cultural Competency continuing education
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